at this time we are not reporting any outages.

 

WHEN THE POWER IS OUT, WE'RE ON IT.

When your lights don’t come on when you flip the switch, NEP is here to help. We will work with the host utility in your area to restore power and to get you back up and running as soon as we can. Our NEP Resident Support team is available 8 am to 6 pm, Monday through Friday. 

While our resident support staff is only available during normal business hours, Monday through Friday 8am to 6pm, we do offer 24/7 after-hours support! A live person is always available to talk with you and will email all related information to our resident support staff to be answered within 24 business hours. If there is an emergency such as an outage, resident support and field personnel will be notified immediately via email, call and text to begin the troubleshooting process and provide you with the most up to date information via our website. 

Please contact us at 614.918.2031 or 877.818.2637 to report an outage or safety issues in your community. 


STORMS And outages Happen;
HERE's HOW TO HANDLE THEM.

Storms and outages happen. But with a few easy steps you can be ready for them. We've put together a handy checklist to help you create your Emergency Storm Kit. We've also compiled our best tips to help you prepare before an outage, stay safe during an outage and make sure things are in order once power has been restored. 

LEARN MORE