We put energy and innovation into resident support.

 

Nationwide Energy Partners offers complete residential support via email and telephone, as well as bill correspondence by mail. We also put our contact information right at the top of our new transparent residential statements. We value your questions, feedback and suggestions. Contact Nationwide Energy Partners today!

While our resident support staff is only available during normal business hours, Monday through Friday 8am to 6pm, we do offer 24/7 after-hours support! A live person is always available to talk with you and will email all related information to our resident support staff to be answered within 24 business hours. If there is an emergency such as an outage, resident support and field personnel will be notified immediately via email, call and text to begin the troubleshooting process and provide you with the most up to date information via our website. 

 

PHONE

FOR RESIDENT SUPPORT

614.918.2031 or 877.818.2637

The NEP Resident Support team is available 8 am to 6 pm, Monday through Friday, and after-hours emergency support is there for you 24/7. 

MAIL

FOR BILL PAYMENT ONLY
NEP
PO Box 183009
Columbus, Ohio 43218

 
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