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PAYMENT OPTIONS

 
 
 

When it comes to paying bills, we think simpler is smarter. You pay one, unified bill each month and you’re done. We give you several options for paying your monthly bill, so you can find the one that works best for you:

 
 
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RESIDENT ACCOUNT

Log in to your Resident Account to pay your bills or sign up for autopay. While you're there you can also learn more about your energy usage.

ONLINE

Save time and by paying your bill online. We’re a recognized payee with most major banks.

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AUTOPAY

Pay automatically from your bank account or credit/debit card each month (no cost). Log into your Resident Account to set up autopay now.

 
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PHONE

Call 614.918.2031 or 877.818.2637 and select "option 2" to pay your bill through our 24/7 automated bill pay at no cost to you.

You can also pay with our NEP Resident Support Team, 8 am to 6 pm, Monday through Friday for a $3.50 service fee per each transaction.

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MAIL

Pay your bill by mailing the detachable payment stub includeded with your bill along with your check to:

Nationwide Energy Partners,
P.O. Box 183009, Columbus, OH 43218

IN PERSON

Payments are accepted in all Walmart and Kroger locations in the continental US.

Walmart charges a service fee of $1 for 3-day payment or $1.50 for next business day per transaction.

Kroger charges a $2 service fee for next business day per transaction.

 
 

We offer live support with our NEP Resident Support team 8 am to 6 pm, Monday through Friday, and live emergency support 24/7.  You can also contact us online, and our Resident Support team will assist you via email. More convenience means you use less energy—pretty smart.

We accept Visa, Mastercard, Discover as well as checks.

 
 
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TRANSPARENT BILLING

 

We value innovation in every area. That includes our bill. So we've put a lot of time, effort and research into its design and we're pretty proud of the results. 

 
 
 

QUESTIONS?

Whether you have questions about your NEP account, want to check your current balance or report an issue, we're standing by and ready to help. Send us a message or give us a call.