when you're smarter, they're smarter.
Your residents depend on you for energy information about their community. With Nationwide Energy Partners you have the answers. From move in to move out, our resident support team handles the hard questions, so you don't have to. Not to mention, we handle all support, billing, collection, and system maintenance. When you need it, you have access to convenient online tools. And we provide you with your very own NEP account manager in case any questions pop up along the way. Give your residents the info they need when they need it. We help you do it smarter.
HERE FOR YOU.
With NEP you get a personal account manager for your property to answer questions and keep you informed from the moment you start using us.
At NEP we believe smarter energy starts with smarter relationships, which is why we give you a personal account manager to address any questions and needs you may have regarding our service at your property. Things just work smoother that way. It starts the moment you choose NEP for your property. We spend several training sessions with you to bring you up to speed on our services and systems, reports we provide, information on billing, and processes for handling resident questions. If our service is being installed in place of a previous provider at your property, we start by hosting a Q & A session for your residents prior to any construction. In addition, your personal account manager will share regular notices for every stage of installation in addition to copies of all communications sent to residents during this process.
Once you’re up and running with NEP, we’ll provide you with custom reports to keep your property running smarter including utility summaries, rent rolls, past due accounts receivable, etc. Your personal account manager is your direct line of contact to resolve any energy concerns that residents bring to you including billing questions. You’ll also receive notices of entry whenever a resident’s meter requires maintenance. To give you additional support, we’ll attend community events as invited to answer resident questions and provide energy savings information. We also offer continuing education for new members of your property management team as well as when we roll out new initiatives and system upgrades. Plus, we’re always available to give you and your team refresher training should you ever need it. Get more personalized service from NEP and get smarter today.
ALL IN THE DETAILS.
We provide you with the reports you need to get your property running smarter.
With NEP, get the reports you need when you need them. We offer an array of reports customized to your property that keep you informed about usage, billing, or high water consumption in units. Typical reports we provide are:
Includes electric and/or water usage by unit
Bill Detail Report
Includes a breakdown of all credits, adjustments, and vacant unit charges for property management
Includes electric and/or water usage for a particular unit over a period of time (available upon request)
Past Due Accounts
Includes residents past due on payments and residents on payment plans.
Includes units showing unusually high water usage (available for select communities)
Includes overall list of lessees scheduled for disconnection
Whether you have questions about your current NEP account or you want to set up a new one, we're standing by and ready to help. Send us a message or give us a call.