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WELCOME TO NEP, WELCOME TO SMARTER ENERGY.

 
 
 

Nationwide Energy Partners is proud to be your new energy billing provider. No need to sign up. We set up your account for you the day you move in. You will receive your first bill in the mail a few weeks after that. When it comes to paying bills we want to make it as convenient as possible. One simple, unified bill for all your services means no more messing with multiple providers on different billing cycles. You simply pay one bill each month, and you’re done. Speaking of paying bills, we offer several options for paying your NEP bill each month, so you can choose the one that works best for you.

 
 
 

RESIDENT SUPPORT

Have questions about your latest bill or your resident account? Contact us online or give us a call. We're standing by and ready to help.

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PAYMENT OPTIONS

Have questions about your latest bill or your resident Paying bills should be easy. That's why we give you a variety of options, so you can find the one that works best for you.

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SECURITY DEPOSIT

Some communities require a security deposit. However, there are two ways to have this deposit waived.  Residents can submit a letter of credit or sign up for auto-pay.  Additionally, the security deposit is 100% refunded after 12 months of on time payments..

 
 
 
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LETTER OF CREDIT

To have your security deposit waived, send us a letter of credit from a previous utility provider showing that there were no more than two missed or late payments within a twelve month period. To obtain a Letter of Credit, simply contact your previous utility provider and request to have one faxed to us.

FAX YOUR LETTER OF CREDIT TO 1.866.295.4121 OR 614.448.4366

If you choose this method, please ask them to include your current address and NEP account number on the document to ensure it is attached to the appropriate account.

 

ENROLL IN AUTOPAY

If you sign up for the Autopay Service (ACH), your security deposit is waived while you are enrolled. Log into your Resident Account and create a new Autopay Schedule. Autopay information must be received at least 3 business days before the due date to avoid the full account balance being deducted. Autopay is designed to pay the full balance owed, and payments are automatically withdrawn each month on your scheduled due date. You may enroll with the payment method of your choice, including a checking or savings account, or a credit or debit card. Cancellation of Autopay will result in the security deposit being reapplied to your account.

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